Creative Commerce > Channels
ACCENTURE SONG, Denmark / DSB (DANISH RAILWAYS) / 2023
Overview
Credits
Why is this work relevant for Creative Commerce?
Airdsb is an Airbnb hack to get the climate back on track. We targeted travellers and intercepted their costumer journey by turning one of the world's largest accommodation sites into free media. The hack utilising an unlikely touch point to engage the target audience and enabled direct communication, while strengthening the relationship between DSB and travellers, inspiring people to buy a train ticket instead of a plane ticket.
Background
The customer journey for travellers usually begins with searching for plane tickets. In fact, data shows that air travel makes up 70% of all searches. Meanwhile, switching from plane to train is one of the single best things you can do to lower your CO2 emissions. At DSB, short for Danish Railways, we naturally want travellers to choose the sustainable alternative.
Please provide any cultural context that would help the jury understand any cultural, national or regional nuances applicable to this work e.g. local legislation, cultural norms, a national holiday or religious festival that may have a particular meaning.
Research shows that 90% of consumers agrees that brands/companies have a responsibility to take care of the planet. 92% says they are trying to live more sustainably, while 83% will always pick the brand that has the better record of sustainability. This cultural shift gives the train a unique chance to take market share away from air travel, if positioned as the green alternative.
Describe the creative idea
Airdsb is an Airbnb hack to get the climate back on track. In order to intercept the shopping cycle of travellers, we decided to advertise our international train tickets on the global accommodation platform. There was only one teeny tiny issue. They didn't allow ads on their site. But we decided to sneak our way in anyway. Yup, we simply disguised our trains as Airbnb apartments and listed them across Europe, catching travellers completely off guard, telling them to save a significant amount of carbon footprint by switching plane tickets with train tickets.
Describe the strategy
Our target audience were travellers, both Danish and foreign. To remind them of trains as the sustainable alternative to flying, we wanted to intercept the costumer journey and derail their default shopping cycle that normally leads to buying plane tickets. We quickly identified Airbnb as the perfect platform for our message. Here, our listings stood out and caught the elusive attention of our intended target audience. Without spending a single pound on media.
Describe the execution
The work was placed on the global accommodation site Airbnb, and was visible to everyone who searched for places to live in 12 cities across Europe, including Paris, Vienna, Brussels, Prague. After a couple of days, Airbnb found our listings and took them down. After some careful consideration, we decided to put them up again. And that's just what we do now. Again and again. Over and over. The things you do for the climate, right?
List the results
Without spending a single euro on media, we snuck our way into Airbnb, intercepting traveller’s costumer journey and presenting the train as a green alternative to flying. Transforming one of the world's largest accommodation sites into our advertising platform. The work proved to be more eye-catching and effective than your average Airbnb listing, gaining 1200+ daily visits across the 12 cities. Shortly after the work ran, DSB received the highest RepTrak Reputation Score (75,9) in the history of the brand.
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