Cannes Lions

M Live: Marriott International's Real-Time Command Center

MEC GLOBAL, New York / M LIVE / 2017

Case Film
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Case Film

Overview

Entries

Credits

Overview

Description

Tracking the global conversation through an arsenal of real-time social monitoring tools, M Live pinpointed the perfect opportunity to engage. Nick Johnson was the center of a worldwide conversation as the first gamer reported to have caught all available Pokémon in the U.S.. M Live and Marriott Rewards immediately engaged Nick to give him the opportunity to fulfill his dream to travel around the globe to locations where exclusive Pokémon existed, while also driving a high volume of social media engagement, reach and PR impressions for Marriott.

Execution

Working with the M Live hubs in the Asia Pacific and European regions, Nick captured content throughout his journey across three major continents, generating huge awareness for the portfolio, while the brands and Marriott Rewards chronicled and amplified his journey on their social media accounts.

With limited budget and a tight deadline on Nick’s journey to be the first Pokémon Champion, M Live focused real-time efforts on two social platforms: Twitter and Snapchat. Not only was conversation around Pokémon Go significantly higher on those platforms, 9 million total potential reach on Twitter alone, but according to Marriott's first-party portfolio-wide data, they also offered the highest potential for organic reach, greater than both Facebook and Instagram by 400%.

Outcome

As news of Nick's journey around the world led to organic PR coverage, Marriott Rewards' involvement was seeded into many social and online conversations resulting in coverage from high-profile news outlets. These news outlets included USA Today, CNN, Buzzfeed and Business Insider among others. Earned editorial coverage and UGC resulted in:

- 800+ Global news outlets covering the story

- 281 M Total PR Impressions

- 9 M Global Twitter Impressions