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The Domino Effect

CHEMISTRY, Auckland / AGED CARE ASSOCIATION / 2024

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Demo Film
Supporting Images

Overview

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Credits

Overview

Background

By 2032, New Zealand will be home to 84,000 more 80+ years old. But instead of creating more Aged Care beds to meet this demand, we're losing them. Due to years of chronic underfunding, Aged Care facilities are closing down in alarming numbers and we're short 1,200 nurses, who get better pay and conditions overseas.

New Zealand is in the midst of an Aged Care Crisis. Plain and simple.

Year after year, calls for a more sustainable funding model had fallen on deaf ears. So the Aged Care Association briefed us on new strategy - public awareness. It's easy for politicians to ignore non-profits like us. It's far less easy for them to ignore a groundswell of public pressure.

So while our ultimate objective was a more sustainable funding model for the sector, a more immediate objective was to spread awareness of the Aged Care Crisis at hand.

Idea

Our brief was to generate as much awareness about the Aged Care Crisis as possible. But how do you get people to care about something that only affects our elderly? By making them realise this DOESN'T just affect our elderly.

We needed to educate the country that losing aged care beds will affect EVERYONE - from our doctors and nurses working 24-hour shifts, to our 'sandwich generation' who will have to care for both their kids and their parents in one house, to our most vulnerable Kiwis who'll face unbearable wait times at public hospitals (because when Aged Care facilities close down, our elderly have no where else to go so end up blocking beds in hospitals.)

Our creative idea: The Domino Effect. A domino run made up of Aged Care beds served as a visual metaphor for the impact the Aged Crisis will have on everyone.

Strategy

Our audience was two-fold. Ultimately it's politicians and decision makers. But after being routinely ignored, we changed tact and decided to reach them through the very people who will decide their fate in a a few week's time - the NZ public. Strategically we identified that public pressure around election time was our best chance of eliciting action.

So alongside our usual government interactions, we ran a nationwide campaign, up-weighted in Wellington where politicians work. Realising that what's being communicated to them internally is now also being communicated to the public makes it harder to ignore.

A third audience was journalists and media, who would help spread the message. They were targeted primarily through our DM pack of dominoes.

Another strategic insight was that unfortunately people only really care about something once it affects them. So we needed to educate people that the crisis will affect us all.

Execution

Once we had the Domino Effect idea, we needed to decide whether we'd achieve this physically or digitally. We agreed that to rouse maximum emotion, capturing a real-life domino run using real beds would give the work maximum impact. We also wanted to honour the sector and be authentic, so we used real beds from a struggling Aged Care facility.

Once the run was created, the falling beds were captured in film and photography. These visual assets then formed the basis of our nationwide advertising campaign, including TV, online video, OOH, radio, digital and social.

Specially made domino packs also featured our imagery and were sent out to journalists and key media reporters. Our messaged compelled them enough to earn 46 pieces of media, including 15-min slots on prime time TV shows, news coverage, radio interviews, multiple write ups and more.

Outcome

REACH = 3.7 million New Zealanders (that represents 74% of the entire country).

IMPRESSIONS = 14.1 million. (Total number of exposure opportunities).

IMPACT = After years of being routinely ignored, the Aged Care sector was the focus of FIVE policy commitments by the incoming New Zealand government. One of which specifically committed to investigating the funding model - which is the very cause of our impending crisis.

We cannot overstate how significant this is for the sector and the raft of passionate people and organisations that have been pushing for a result like this year after year.