Cannes Lions

The "Horlicks NutriQuest" integrated campaign

GREY GROUP, Singapore / GLAXO SMITH-KLINE / 2016

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Overview

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OVERVIEW

Description

In Pakistan, Horlicks already convinced thousands of mothers in past years by providing powerful facts: Horlicks is scientifically proven to enhance the growth and development of children - it helps them grow tall, strong and sharp. No wonder mothers think it's good.

But getting kids to demand it, ideally pestering their moms to buy more: that wasn't a reality yet. We identified the brand lacking appeal for children. Simply put: kids didn't think it was great, making it hard for moms to get them to have it every day.

This had to change in order to substantially grow share and sales. Driving kids' love became the main objective. A branded entertainment platform with a state of the art mobile game at its heart was seen as the ideal tool to gamify everything Horlicks stands for. Moving from messaging mere facts to delivering engaging fiction - with Horlicks Nutriquest.

Execution

A powerful narrative binds together everything, tapping into the archetypical theme of good versus evil.

The story: the Horlicks factory has been captured by the robot-army of an evil scientist wanting to stop children from growing tall, strong and sharp. Only kids can stop him - lead by a group of four child heroes. Hence the motto: Are you tall, strong and sharp enough to save the world?

This became the call to action across all channels in three phases. First, storyline and characters were introduced in a cinematic trailer, with social media takeovers as well as on their dedicated website. Second, digital advertising and gamezones in malls were used to get kids to experience, download and play. Third, special edition packs with unique codes to unlock bonus arcade games closed the loop - pushed via in-game messaging, in-store theater and promotional TV, they drove sales.

Outcome

Strategy and approach paid off in a big way. In the core campaign period (June-August 2015) all predefined metrics and KPI for impressions, reach, conversion, downloads and active engagement were exceeded by far (over-indexing at astonishing +250 to +375). Importantly, the core audience of children appreciated this effort as proven in social media sentiment, active participation and game ratings - NutriQuest consistently achieved 4+ app ratings & reviews across both App Store & Google Play. And finally, the content and platform did more than merely entertain: they yielded a 25% increase in sales directly related to the campaign - measured in uptake of special edition packs (and redemption rates of codes) in participating outlets.

Based on these outstanding results, the Horlicks NutriQuest branded entertainment property is currently seeing expanded roll out in other geographies and is earmarked for sequels in the near future. (Detailed results are supplied as confidential information