Cannes Lions

The Lunch Gap Searcher

GREY SPAIN, Madrid / Fotawa / 2018

Presentation Image
Case Film
Case Film

Overview

Entries

Credits

Overview

Description

We transform for the first time the work calendar of the users into a communication channel. A system that detects when a user has a full agenda and inserts a personalized message in the time slot that is free to eat.

The campaign is not advertising, it is a new system to communicate with the user and anticipate their needs, being useful just when they need the brand.

The system is synchronized with the work calendar of the users and it scans it every day before lunchtime. When it detects that it is full, it launches a personalized message with the menu of the day. In this way, the brand knows exactly the behavior of its users to be able to help them.

Execution

The idea is innovative because its strategy is not based on media but rather creates its own. Transforming the work schedules of people in personalized media.

The project starts by impacting the brand database, offering the new subscription service through its calendar. The system tracks users' calendars in real time and offers push messages only when it detects that the user's calendar is full. And it offers the menu of the day to place the order directly.

Outcome

This idea implies a new way of relating with consumers, opening a new communication channel that allows to improve the business. 1 of every 3 users of Fotawa already uses this service and has increased the number of orders by 30%. Thanks to this new business opportunity, the company is considering expanding its business to other Spanish cities.