Brand Experience and Activation > Digital & Social
DENTSU Y&R, Tokyo / BURGER KING JAPAN CO. / 2016
Overview
Credits
Idea
BK has launched a new product BIG KING to promote a BIG hamburger in Japan. But there also exists a rival with the name containing the word “BIG”. The rival is BIG MAC, McDonald’s signature product. The number of the competitor’s stores is 30 times more than that of BK and BIG MAC has long dominated the “BIG hamburger market”.
To boost BIG KING sales, we needed to communicate that “BIG KING is a BIG hamburger of choice”.
Execution
“BIG OGIRI” campaign was conducted in all 98 BK shops.
People associated anything “BIG” with the campaign and brought them to the shops. If shop staff judged them as unique or interesting, customers received a discount for the BIG KING.
In order to respond to any “BIG” items brought in the shops, we made a detailed FAQ manual and shared it with the staff.
Results
During the campaign, many unique “BIG” things were brought in. The number of “BIG” items brought to the shops totaled 65,792 (671 per shop) for 24 days and 43 % of BIG KING purchasers used the discount offered by the “BIG OGIRI” campaign.
The campaign of the American hamburger brand focused on the Japanese history, tradition and consumer insight, and instantly created buzz like “When I see something “BIG”, I associate it with BIG KING”.
As a result, we earned 400 million media impression and 50.3 million reach* as well as No.1 in the Japanese social trends ranking. *
BK acquired the consumer perception that “BIG KING is the best BIG hamburger in Japan” with increased popularity, which resulted in the product relaunch in April 2016. By digging into the Japanese insight, BK successfully increased sales by 116%, marking record sales over 9 years of business in Japan.
*Source: Video Research
Relevancy
Burger King (BK) executed a launch campaign for the new product “BIG KING” using the association game called “OGIRI” where people provide wittier answers to the themes than others.
We had the each Japanese consumers reaching the campaign associate anything “BIG” with BIG KING and created a movement of sharing their ideas about “BIG” items with others in the social media.
Consumers brought anything “BIG” around them to BK shops, ranging from commodity products with the name containing the word “BIG” to intangible or imaginary “BIG” things. The campaign drove the customer traffic and contributed to the record sales.
Strategy
We used OGIRI to have people “associate everything BIG with BIG KING”.
We announced the OGIRI’s theme in which the Japanese instinctively want to participate and then consumers brought their answers to BK shops.
If they provided witty answers, they could get a discount for BIG KING.
Through the interactive campaign with the traditional Japanese entertainment, the American brand, BK aimed to attract much attention and drive customer traffic to the shops.
Background
BK has launched a new product BIG KING to promote a BIG hamburger in Japan. But there also exists a rival with the name containing the word “BIG”. The rival is BIG MAC, McDonald’s signature product. The number of the competitor’s stores is 30 times more than that of BK and BIG MAC has long dominated the “BIG hamburger market”.
To boost BIG KING sales, we needed to communicate that “BIG KING is a BIG hamburger of choice”.
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