Eurobest

MALI - The Chatbot of the federal forced army

BUNDESMINISTERIUM DER VERTEIDIGUNG, Berlin / BUNDESMINISTERIUM DER VERTEIDIGUNG / 2018

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Overview

Background

More than 3,700 German soldiers are currently on foreign deployments with the Federal Armed Forces. Most of them feel well-prepared for their missions. They’re aware of the risks and receive intensive training beforehand. But the public – and that includes potential recruits – see things differently. The lack of public knowledge and transparency on foreign deployments fuel vague fears that dissuade young people from applying for a job in the armed forces. What’s it really like for soldiers on deployment? What toll does their absence take on family members? What people with other occupations are also deployed? The MALI series provides answers to these questions by showing every aspect of day-to-day life at the camp and facilitating direct dialogue via Facebook Messenger ChatBot. Objectives: to establish a new communication platform that allows to get acquainted with the Federal Armed Forces and to strengthen the existing YouTube fan base.

Idea

The goal was to provide the target group with real-time updates and to establish a new platform that allows to get acquainted with the Federal Armed Forces. For that we developed an immersive series strongly geared to young media consumer behavior that established “everyday operations” as a real part of young people’s lives. Transparent, in real-time and so engaging that users feel like they are following the life of a friend. We accompanied 8 soldiers on deployment in Mali and communicated their very personal stories in the target audiences’ media.

Strategy

Close to the target audience and in tune with the time. The format communicated real content, not advertising messages. And it won people over to authenticity and courage. It genuinely connected with young people. In the centre of the strategy is the biggest German-language ChatBot and a YouTube series which is set in a war zone. Accompanied by a perfect coordination of idea, content, media/social media, bot conversation and community management. Exclusive, coordinated and channel-specific content was published and the channels were linked to each other to ensure a comprehensive campaign experience and to keep on giving the target group reasons to stay immersed in the campaign. The core target group was women and men aged 15 to 35 years who had the opportunity to get to know the Federal Armed Forces as a potential employer throughout the campaign but although the general public.

Outcome

MALI steered the discourse on the Federal Armed Forces employer brand and its recruiting activities in a new direction, and the in-depth insights alleviated fears. Over 35,000 users and a click-through rate of approx. 18% turned the series bot into the biggest German-language story ChatBot overnight, putting it on a par with successful breaking news bots. The YouTube community expanded by around 80,000 followers and 2.1 million people used the Snapchat lens. However, the most important thing was the positive feedback of the community with a 93% like rate. MALI was perceived as completely serious and “real“. 35,000 ChatBot users 40,000 bot requests daily Approx. 80,000 new YouTube subscribers Approx. 440,000 fans on YouTube, Facebook and Instagram Over 55 million minutes of watch time 16 of 42 videos in the YouTube Trends 2,1 million Snapchat-lens users Approx. 398,000 Spotify plays + 60% visits to the Federal Armed Forces careers website

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2019, BUNDESMINISTERIUM DER VERTEIDIGUNG

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