Cannes Lions

M&M's - Spokescandies on Pause

BBDO NEW YORK, New York / M&M'S / 2023

Case Film
Case Film
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Overview

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Credits

Overview

Background

In 2022, we made several updates to our iconic spokescandy crew to bring these beloved, decades old, characters more in line with today’s world. What started with a simple footwear change ended up kicking off a heated, and sometimes hilarious, year long debate that placed our spokescandies and our brand in the spotlight, in a way that took us far from the purpose of the changes in the first place.

As a brand with a mission of bringing people together, somehow we had found ourselves stuck in the center of a divisive conversation.

We needed to change the tone of the discourse, especially online and across social platforms, and bring America back together, to move on together.

To do that we would need something much bigger than a spot, something that would get the whole country talking.

And what better stage to pull it off, than the Super Bowl?

Idea

Our idea was simple: Flip the nationwide debate around our spokescandies on its head by canceling them ourselves.

With our controversial initial announcement that we were replacing our iconic spokescandies with Maya Rudolph - we leaned into the cultural moment and captured the world’s attention. Then, with everyone watching, we transformed the brand further through a series of increasingly absurd changes as the spokescandies searched for new jobs - culminating in a bizarre Super Bowl spot for Ma&Ya’s Candy Coated Clam Bites, that was quickly followed by a press conference where our spokescandies returned, for good.

By creating a narrative even more outrageous than the original one we became an unavoidable part of the newscycle and social conversation on our own terms - helping us bring to life a ridiculous story that engaged and entertained our fans all over, and eventually united America in wanting M&M’S and their spokescandies back.

Strategy

Inadvertently caught up in the middle of a culture war and debate over spokescandy footwear, that turned us into an unavoidable and polarizing talking point on cable news and a mainstay on everyone’s newsfeeds, we realized the best way to change the tone of this absurd conversation was to start an even more absurd one.

So we decided to convince the world we were reacting to the controversy by canceling the spokescandies altogether.

In doing so, we hoped we could tap into the passion both sides of the debate, and the people caught in between, shared - and ultimately unite America over their shared love of our iconic spokescandies, bringing a country divided, together.

With an ecosystem of assets across a variety of mediums helping make this story feel as real as it did outrageous, we kept fans and the media engaged and entertained the whole way.

Execution

From the viral tweet that launched it all, and at every turn along the way - our campaign was tailormade to spark intrigue, outrage, and more online.

We surprised and delighted fans online at each twist of the campaign through the absurd changes Maya was bringing to the brand and our spokescandy storylines as they searched for new careers.

Leveraging different platforms, influencers, and target audiences specific to each spokescandy, we engaged fans with unique social content that added more detail to our campaign, such as an integration on Spotify that turned Orange into a mindfulness guru, Purple receiving singing lessons from a viral TikTok vocal coach, and Red cashing in on his fame on eBay.

These spokescandy collaborations combined with fan memes and parodies across all forms of social media, generated chatter and attention for our campaign like never before - rallying fans together in the process.

Outcome

Through taking charge of the cultural moment and leveraging on social platforms, we created the most talked-about campaign at Super Bowl LVII, earning 25.2 billion impressions overall and constant news coverage and online conversation - far beyond the big game.

Our initial tweet made us the number one trending topic on Twitter, and we carried that momentum through to the big game, raking in 1 million engagements along the way.

Fans online were quick to get in on the moment from snatching up mementos - with Red’s eBay store selling completely out, and our Ma&Ya’s products becoming sold out online in just 3 hours - to even making a change.org petition to bring the spokescandies back.

This effort resulted in the highest Q1 sales for the brand ever, but most importantly - it helped change the conversation around our brand and bring America together in the name of good fun.

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