Cannes Lions

WINDOW SHOPPING

TBWA\HELSINKI, Helsinki / ADIDAS / 2013

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Case Film
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Overview

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Credits

Overview

Description

We would love to claim that this is a textbook example. However, as it often happens in real life, we had the technology solution before we had the problem. Exploring the technology inspired the idea of using the it on store windows to enable customers to browse products in shop windows and make purchases using their personal mobile even when the store was closed. We found the true problem; how to link the physical presence of a high-street brand into a brand's e-commerce precense on the web.

We asked ourselves the question: Why is "window shopping" missing the shopping part?

Within 10 months of rapid prototyping, we built a system that turns any storefront window into a fully functional virtual store with the most responsive user experience ever. By combining the storefront with the already existing eCommerce, the system effectively extends store opening hours to 24/7.

Execution

Within 10 months of rapid prototyping, we built a system that turns any store-front window into a fully functional virtual store with the most responsive user experience ever. By combining the storefront with the already existing eCommerce, the system effectively extends store opening hours to 24/7, and gives consumers a fun and engaging brand experience at any time of the day.

Without the need of an App or QR code readers, our users could connect their smartphones via a simple URL in the native mobile browser and a one-time PIN. From that on, a user could simply drag products into a shopping bag on the window, to see them instantly appear on their device. A true wow effect. Users could then buy the products straight from their mobile and share their list friends. In effect one user interaction would reach many.

Outcome

The result was great! We had daily eCom conversion, which proved the viability of the system. Because of that we are now looking on how to scale up.

Additionally, the system itself was highly engaging and generated huge awareness. If someone interacted with the system, up to 90% of bypassers attention was caught and around 1 in 4 entered the store after playing with the window. adidas Window Shopping was not only leading traffic to the eCom, but also heavily to the brick and mortar.

We put shopping into window shopping.

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