Mobile > Technology

EASYASSISTANCE

J. WALTER THOMPSON COLOMBIA, Bogota / EASY TAXI / 2018

Awards:

Shortlisted Cannes Lions
CampaignCampaignLayout(opens in a new tab)
Case Film
Presentation Image

Overview

Credits

Overview

CampaignDescription

We turned a usefulness of an App initially designed to provide a transport service, by enhancing it into a lifesaving tool that would unify taxi drivers and their passengers in a different way.

Execution

“EasyTaxi” created an alliance with the Colombian Red Cross in efforts to resolve a problem that afflicting the city. By using the app´s information, heat maps were generated with documented accidents occurring all around the city at a certain point time, to be later compared with the geolocation distribution of our taxi fleet.

Using the Red Cross know-how, drivers enlisted with “EasyTaxi” were given virtual and face-to-face lessons. As our first group of graduates finished their courses, we designed a campaign in social media that told the stories of our new heroes. We eventually extended the invitation for more taxi drivers to apply and get their certifications.

The training process began in August until October same year. The campaign started broadcasting in November and every day new drivers are being recruited. The program aired on YouTube, Facebook and twitter. Initially 300 taxi drivers were trained, impacting over 2 million citizens.

Outcome

$108.276.612 COP in PR. Impacting Almost 2.457.000 People

40% of the drivers increased their average number of rides while using the app.

29% of the drivers increased their rate to 5 starts great service review.

100% of the trained drivers became exemplary taxi drivers in the company

Strategy

We used the application to unite several components by creating solutions to some collective problems. We changed the taxi driver’s negative reputation while increasing their job opportunities and their incomes. With a first aid training strategy, we allowed them to improve their client services towards users and also help the community at the same time .

The strategy was aimed at 2 different targets. People between 20-45 age rage; heavy users who request at least 4 transport services a week and “EasyTaxi” drivers, interested in helping the community. This campaign pursued the unification of both, by transforming our drivers into solutions and our app users into positive advocates.

Synopsis

Bogotá has some of the worst traffic in the world, with 8 million people and only 132 public ambulances available. Traffic moves at an average pace of 17 km per hour, generally ambulances struggle to reach the 600 accidents happening daily all over the city. On the other hand, taxi services have been downgraded due to isolated cases of crime and poor service. The campaign was intended to create a holistic experience that helps improve taxi driver´s image and allows them to become positive protagonists all over the city, even by saving lives.

More Entries from Activation by Location in Mobile

24 items

Grand Prix Cannes Lions
CORRUPTION DETECTOR

Data / Insight

CORRUPTION DETECTOR

RECLAME AQUI, GREY BRAZIL

(opens in a new tab)

More Entries from J. WALTER THOMPSON COLOMBIA

24 items

Gold Cannes Lions
EQUALITY SIGNS

Use of Outdoor

EQUALITY SIGNS

NIKE, J. WALTER THOMPSON COLOMBIA

(opens in a new tab)