Direct > Data & Technology
DAVID , Sao Paulo / BURGER KING / 2021
Overview
Credits
Why is this work relevant for Direct?
Lockdown Whopper was an idea that had a direct expectation from our consumers: the longer they stayed home, the more rewarded they were. A hugely important initiative in a country where the government was not encouraging or giving the resources for people to stay home.
Background
Year of COVID-19 pandemic. A denialist president, with a public policy that didn’t encourage Brazilians to stay at home, in charge of the country. Lack of consent between the authorities, commercial pressure and risky behavior of the population provoked the loss of lives and financial damage. In may/2020 Brazil became the 3rd country in daily confirmed cases (1).
Once again Burger King challenged itself to bring a social vision linked to a business goal and thus positively impact the country, encouraging isolation adherence. The challenge was huge, if even the Government couldn’t keep people at home during the pandemic, could a fast-food chain do so?
(1) Source 05/18/2020 - “With more than 250 thousand people contaminated,
Brazil is the 3rd country in covid-19 cases” - Data Johns Hopkins
Describe the creative idea
Staying home pays off - and Burger King proves that. We gamified the process of staying at home, transforming the isolation time into BK benefits. To know if people were in isolation or not we used a tool that was always with them: their smartphones. BK’s app monitored people that registered and, according to the uninterrupted time they stayed at home, they automatically won BK product vouchers, better products each time.
Describe the strategy
Through a feature created within BK’s app, we set their geolocation through the map and generated a days/hours counter of the time the user stayed at that location (with a safety radius on the GPS of 100 meters). Random pins in short time intervals were sent to check if people were at their initial location. If the person left, the counter was reset and they received a disqualification push, which could be restarted if they wanted. BK’s app monitored people that registered and, according to the uninterrupted time they stayed at home, they automatically won BK product vouchers, better products each time.
Describe the execution
To encourage the app’s download, the campaign was digitally activated through a Hero film on YouTube, Facebook and Instagram. We sent press kits to 20 influencers containing pajamas printed with the BK logo as a fun way to promote the idea of staying home. A PR strategy helped togive even more awareness to the campaign.
List the results
In 27 days of campaign its social impact was proved: 238.000 * participants stayed home avoiding that other thousands of people were infected. +19% above the expected goal. The isolation time lasted 3 to 15 days, with the majority of people staying 3 to 7 days isolated at home. With an average of 8 days* of isolation per registered user in the campaign, 306.697* rewards were distributed to the participants that were motivated to stay home.
In the business point of view, app downloads increased 840% (vs the goal of 50%) in period media was aired - 4x higher than the expected. Burger King’s app was the 2nd most downloaded of the category during the campaign, losing only to iFood(food delivery app), which means a lot during the pandemic scenario. 31.4MM people were impacted by the campaign.
* Source: Burger King
** Source: Loures /BK Press Office
*** Source: Facebook
Describe the use of data, or how the data enhanced the campaign output
Data was a key element to create and leverage the idea. In a country where little was tracked about people’s isolation in the pandemic, acknowledging and awarding people for staying home and cooperating with containing the spread of Covid-19. The instrument that continued connecting our brand to our consumers was their smartphones. Burger King’s app already had the information of about 2 million people and we wanted to use that available data in the best way possible and recognize our consumers for their efforts to stay in isolation.
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