Lucy is voice activated bedside assistance for hospitals.

A patient speaks their request to a smart speaker, the Lucy platform then prioritises, and directly allocates the request to a nurses’ mobile device.

Lucy reduces nurse response times by 70%, which in hospitals can be the difference between life and death.

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Lucy is an AI enabled patient communication solution enabling patients to request assistance without the need to press a button. Simply by speaking their request, nurses are

alerted to their need, with AI prioritising and smart-routing requests to the right resource to meet the patient’s needs.

Lucy provides immediate response to patients, confirming they have been heard and that a nurse is on their way. Patients also have the ability to access FAQs, without a nurse required.

Nurses can spend around a quarter of their time completing tasks that are not critical patient care activities. Lucy changes nursing working processes by using AI to eliminate unnecessary activities.

Despite best efforts, patients and nurses experience difficulties with the existing patient assistance journey, resulting in inefficient ward operations.

External studies put average nurse response times at more than 10 minutes, with response times declining by 15% for every hour a nurse has been on shift.

Our hypothesis was that if we could provide contextual information regarding the nature of the patient query, in addition to targeted notification to the right nurses, highlighting the priority of the patient’s needs, then we would see a dramatic improvement on the response time for critical patient requests.

Lucy is now live in the Prince of Wales Spinal Unit for the first 28 patients.

In a world first, patients are using the system to request help from nurses – without having to press a button. Instead using only their voice.

How it works:

Patients speak their request for assistance Lucy.

AI interprets the request – enabling patients to operate rooms with connected smart devices, book appointments and request assistance.

Where possible, Lucy answers the question immediately from a FAQ database.

Patients receive immediate confirmation that their request has been received.

Requests are assigned priority and smart-routed to nurses or support teams.

Alert messages are sent to directly to right team members' mobile device, requesting them to respond to the patient.

Tasks can be moved between teams and assigned by dragging and dropping on their mobile device.

Data capture predicts trends in patient needs and workforce management.