The ad is all about ‘homes within homes’. We see real people living in real houses enjoying the benefits and emotions of having TalkTalk phone and broadband. They are enviously observed by animated characters that come to life within their smaller homes. The mood of the film then changes and becomes more joyful as we revisit all of the animated characters who now have TalkTalk. Their homes are now brighter places to be as they are able to surf and chat. Set against the soundtrack of Unchained Melody, the ad celebrates the emotional role TalkTalk plays in their customers’ lives.