To show we really understood the customer journey we bought every sign at the airport… and then we offered them to our rivals, Guinness beer, the official sponsor of the Lions... for free. Why on earth would we do that?

So, we bought every sign which included 65 digital screens across both national and international terminals and 8 large scale static billboards. We then told our rival, Guinness, the official sponsor of the Lions, that they could have the signs. But they had to fight us for them.

We had fitted each of the 65 digital screens with a camera and microprocessor and programme them to recognise fans. Fans from either team could then take over the signs and blanket the airport for their team. All they had to do was approach the screen and stand their ground. Just like a rugby match on the field it was a fight for territory.

The Fight for Territory campaign brought the brand to the very beginning of the rugby tour beer drinker’s customer journey. It gave them a side to choose and a beer to go with that side well before the competition beers had any say. Over the course of the campaign we had 90,000 fans approach a sign to force a turn over. That’s enough to fill the rugby stadium twice and both beers saw an increase in sales with Guinness up 18% and Steinlager, already the top selling beer in the country, up 5%. But most importantly one of the biggest parts of the tour actually felt like part of the tour.

Steinlager (the iconic New Zealand beer) have been a sponsoring the All Blacks (the iconic NZ rugby team) for 30 years. Why? Because rugby and beer go together. In fact, drinking beer while watching rugby ‘is’ part of the consumer journey. And kiwis are loyal and will drink the beer that supports their team. So, when the Lions Tour was coming to NZ we had to remind the fans of Steinlager’s connection to the All Blacks because so many other brands were trying to jump on the band wagon and the stadium would be saturated with competitor’s advertising.

Well, during the Lions Tour teams and fans actually spend more time at the airport travelling between stadiums than they do at the actual stadiums. But there is nothing going on at the airport, no advertising, no support, it doesn’t even feel like part of the tour.

The English and Irish Lions Rugby Tour of New Zealand is a big deal, a huge deal. And they only come every twelve years, so Steinlager, the official sponsor of the All Blacks, wanted to get the most out of the tour and asked us to help fuel the excitement and rivalry that made the competition so great.