When manipulators use pity for special benefits and store employees fall into their trap, it may be time to have colder employees, cold enough to say no, without feeling guilty about it.

Costa Ricans are very friendly and happy persons. A very attractive features for manipulators, who use the pity to get special conditions in any trade. Of corse the employees of those trades have a hard time saying no.

(SFX: Office space. We can hear a keyboard clicking.)

MAN

Ma’am, I’ve been checking your bank account and I’m very sorry to inform you that we

will not be able to help you with the loan you applied to. You’re already behind with the

last three payments.

GLENDA

And there’s nothing you can do? Are you sure?

MAN

I’m sure Mrs. Glenda, I’m so sorry…I can’t

GLENDA

That’s too bad…I wanted to use that loan to build a car wash…and use the extra space to,

to make a little room for abandoned baby kittens.

MAN

Did you say abandoned baby kittens?

(MUSIC: SLOW, MELANCHOLIC)

GLENDA

Uh huh, abandoned baby kittens.

MAN

How small are they?

GLENDA

So so small…like this.

MAN

Tiny baby kittens?

GLENDA

Yes. I wanted to make little clothes for them

MAN

Little clothes so they’re not cold anymore?

GLENDA

Yes, really cozy warm little clothes so they feel like they’re being hugged

MAN

With all the love they never received

GLENDA

Yes, now I won’t be able to help those tiny abandoned baby kittens. But thanks anyway...

MAN

Listen, Mrs. Glenda, I’m going to help you. I’m going to approve your loan, all for those

tiny baby kitten, so they can have tiny clothes to keep them warm.

GLENDA

Thanks...

(MUSIC: stops)

ANNOUNCER

Maybe is time to have colder employees.

Just this month, get 15% off on office air conditioners. Come to Gollo.